Feedback and complaints
VETASSESS is a recognised quality organisation with a focus on continual improvement. We value your feedback.
Your feedback may be a compliment, suggestion for improvement or a complaint. Please complete the online form below, clearly stating what your feedback is about, so that we can direct it to the appropriate service area.
Our policy is to resolve all complaints within 10 working days. If this is not possible, we will contact you regarding our progress.
Please refer to our Complaints/Feedback Handling statement (41KB pdf) and Customer feedback process (195KB pdf).
Appeals and reassessments
If you wish to request an appeal, review or reassessment of your assessment, please refer to the specific assessment services on our website
and follow the prompts.
Lodge your feedback now
Please complete our online form below.