VETASSESS Refund Policy

The purpose of this policy is to outline the requirements for the approval and processing of refunds across all VETASSESS service/product provision.

VETASSESS refund policies/terms and conditions comply with the legal requirements outlined in the Competition and Consumer Act 2010 (effective as of January 2011 - previously the Trade Practices Act 1974) and are detailed on our forms, explanatory notes, service information, brochures, etc. which may be downloaded from the VETASSESS website or will be forwarded upon request.

All refund requests will be considered on a case-by-case basis and, where appropriate, will be reimbursed according to the service area terms and conditions.

Normally refund payments will be issued to the person/organisation that initially paid the fee and will be made via the same method as the initial payment was made.

Refunds will not be processed without a written request:

  • a completed Request for Refund/Withdrawal Form signed by the person who made the payment (may be faxed, mailed or scanned and attached to an email) or
  • an explanation provided by a staff member.

Requests for a refund will be acknowledged within two working days of receipt.

Refunds will be processed within three weeks of receiving a written claim once you have provided us with all relevant documentation.

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