Reviews

If you disagree with your unsuccessful skills assessment outcome, you can ask for a review of the decision. The review process involves a review of the decision by assessment officers not involved in the original assessment. There are fees applicable for Reviews. For further details of the relevant fees, click here.

Request for a review

A review application must:

  • Set out the grounds on which the review is sought including any additional background information about the claims
  • Include additional evidence to support your claims. You do not need to re-submit the documents provided in your previous application.

Please note that it is your responsibility to provide us with a decision-ready application at the time of making the request. VETASSESS is under no obligation to seek further information from you at any time and can make a decision based on the evidence provided.

To ask for a review either:

  • Access the ‘Completed Cases’ section of your online application portal and submit the review application, or
  • Complete the SRG02 Review Form and email it to us at migrate@vetassess.com.au

You must submit your review application within 90 days from the date of the assessment decision. If you do not apply for a review within 90 days, this option will expire. You will need to submit a new application and pay the new application fee. Please note that applicants who have a previous full skills assessment application with VETASSESS are not eligible for Priority Processing.

Appeals

If you believe the review decision is incorrect, you may apply for an appeal of the decision. No additional information will be considered at appeal stage. The appeal decision is final and there is no opportunity to re-appeal. If your appeal is upheld you will be refunded the full Appeal fee.

Ask for an appeal by completing the SRG04 Appeal Request form and emailing it to us at migrate@vetassess.com.au along with the correct fee payment.

You must submit your appeal application within 28 days of the review outcome decision.

Change of occupation

You have 10 business days from the processing of payment fees for your newly submitted application to request for a change of occupation without incurring additional fee. Change of occupation request received after these 10 days incurs a fee. For further details of the relevant fees, click here.

It is an applicant’s responsibility to ensure that the selected occupation is available for the intended visa category. If you wish to supply new documentation to support the change of occupation request, you must do so at the time of making the request.

If you have an unsuccessful skills assessment outcome and wish to nominate another occupation, you must notify us within 90 days from the date of the assessment decision. Otherwise, you will need to submit a new application and pay the new application fee.

To ask for a change of occupation:

  • Complete the SRG08 Change of Occupation Request form and email it to us at migrate@vetassess.com.au, or
  • Access the ‘Completed Cases’ section of your online application portal and submit the change of occupation online (existing clients with completed cases only).
  • This option is not available for Priority Processing

Reissues

We can reissue a duplicate copy of your results if required. We'll supply you with a reprint of your assessment with the current date and the date the assessment was originally issued.

You may request a reissue of your result if you require a duplicate copy of your Skills Assessment or Points Test Advice outcome letter. Complete and sign the SRG03 Reissue Request form (114KB pdf), quoting your file reference number, latest contact details and email it to us at migrate@vetassess.com.au. Please note that a reissue fee applies; see the Fees and Payment page for details.

Files of cases over three months old will have to be retrieved from our archive. Please allow four to six weeks for this request to be processed.

Complaints

VETASSESS is a recognised quality organisation with a focus on continual improvement. VETASSESS will manage all feedback from customers and stakeholders in a prompt, equitable and impartial manner, respecting all privacy issues.

Our policy is to resolve all complaints within 10 working days. If this is not possible, we will contact you regarding our progress.

If you are dissatisfied with any aspect of your Skills Assessment, you can register your complaint online.