Refunds: Information

Professional Skills Recognition Occupations - Standard Applications 

Candidates may be eligible for a refund in the following circumstances:

• If the withdrawal of an application is requested prior to the assessment commencing, a full refund will be considered, less an administration fee. 

Note: If the withdrawal is requested after the assessment or service has commenced, or has been completed, no refund will be considered.

The review or appeal fee may be refunded on a case-by-case basis. Please refer to this page for further information. 

The following administration fees are to be retained from the refund amount: 

• Full Skills Assessment, and any assessments for which more than $400.00 was originally paid: $171.00
• Chinese Qualification Verification: $69.00
• CHT, PACFA: $69.00 
• QCS: $46.00 
• SAS Consultation Service: $46.00 
• SAS Document Check Services: $34.00 
• Other services where the total amount paid is less then $200.00: $34.00
• Other services where the total amount paid is between $200.00 and $299.00: $46.00 
• Other services where the total amount paid is between $300 and $399.00: $69.00 

All amounts are in AUD. 

Professional Skills Recognition - Priority Processing 

Priority Processing applicants will only be entitled to a refund in the following circumstances:

• If the application is deemed ineligible for priority processing.* (Information on eligibility for this service can be found here)

• If VETASSESS is unable to complete the priority processing application within the stated service standards of 10 business days from the date of confirming eligibility.* 

   

A refund of the Priority Processing fee will be considered, less an administration fee of AUD $171.00. 

* Priority Processing applications in these categories will be redirected to VETASSESS’ standard assessment process.

Vocational Education and Trades Recognition Australia (TRA) assessments

Candidates may be eligible for a refund if they choose to withdraw their application in the following circumstance:

• They request the withdrawal prior to the assessment or the assessment stage commencing, or
• VETASSESS did not provide the assessment within the stated service standards.

A request for refund that does not meet either of the above two criteria will not be considered, unless on compassionate grounds. Requests on compassionate grounds will be considered on a case by case basis at VETASSESS’ discretion.

Approved requests for refund will incur an administrative fee of AUD$100. Refund requests approved on the basis that VETASSESS did not provide the assessment within the stated services standards will not incur an administrative fee.

Recognition of Prior Learning (RPL) assessments (non TRA)

Refunds will be granted under the following conditions:

• An assessor is unavailable within 4 weeks of submission of evidence,
• The assessment has not yet commenced, or, 
• The request for refund is due to compassionate grounds.

If an assessment has commenced, no refund will be processed (unless it is on compassionate grounds). VETASSESS has the right to deny an applicant a refund if the request is considered unreasonable.