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Update on Refunds

Please note that some of our services have been impacted by the coronavirus (COVID-19) outbreak and we are experiencing delays in our ability to process refunds (excluding those application payments made online through our payment gateway). We will continue to give this matter priority and ask for your understanding at this time.

REFUND POLICY

Purpose

The purpose of this policy is to outline the requirements of VETASSESS for the approval and processing of refunds.

VETASSESS refund policies/terms and conditions comply with the legal requirements outlined in the Competition and Consumer Act 2010.

Scope of this policy

This policy applies to applications for refunds for the following VETASSESS services.

  • Skills Recognition – Professional Occupations including applications for Priority Processing, Subclass 407 Training Plan and Designated Area Migration Agreements (DAMA) Skills Assessments.

For all other products and services, please refer to the relevant terms and conditions contained in the Frequently Asked Questions (FAQs) on our website or email info@vetassess.com.au

Am I eligible for a refund?

Refunds can only be paid in limited circumstances. A reference to these circumstances is outlined below:

Skills Recognition Professional Occupations

Candidates may be eligible for a refund if they choose to withdraw their application in the following circumstance:

  1. The withdrawal is requested prior to the assessment commencing, a full refund of fees paid will be considered, less an administration fee of AUD$100. An additional administration fee of AUD$60.00 will be retained for Chinese qualifications.
Note: If the withdrawal is requested after the assessment has commenced, or has been completed, no refund will be considered.

Priority Processing

Priority Processing applicants will only be entitled to a refund, in the following circumstances:

  • If the application is deemed ineligible for priority processing.*
  • If VETASSESS is unable to complete the priority processing application within the stated service standards of 10 business days from the date of confirming eligibility.*
A refund of the Priority Processing fee will be considered less an administration fee of AUD$100.

* Priority Processing applications in these categories will be redirected to VETASSESS’ standard assessment process.

Lodging a request for a refund

Applications for refunds must be made by completing the Application for Refund form and forwarding it to refund@vetassess.com.au

Refunds relating to Priority Processing will be processed automatically and do not require the lodgment of a form.

Payments

Refund payments will be made to the person or organisation that initially paid the fee, and will be made via the same method as the initial payment was made.

Refunds will be processed within three weeks of receiving a written request, once all applicable documentation has been received.