Customer Service Charter | VETASSESS Skip to main content

Customer Service Charter

At VETASSESS, customers are at the heart of all that we do.

We recognise that people deal with us at important times in their lives or for their business, and that the service we provide can have a significant impact on them. We are committed to delivering high standards of service and we are always working to improve what we do.

We promise to do our best to help you achieve your goals, with as little stress as possible. For us, that means:

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In everything we do, we promise:


To be consistent and fair

And give everybody the same oppourtunity.

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To set you up for success

With the trusted and relevant information that you need.

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To understand your situation

And empathise with the challenges you’re facing.

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To respond to your needs

In a timely manner.

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To keep you informed

Every step of the way.

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To be contactable

Approachable, and welcoming when you need us.

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