Reviews

If you disagree with your unsuccessful skills assessment outcome, you can ask for a review of the decision. The review process involves a review of the decision by assessment officers not involved in the original assessment. There are fees applicable for Reviews. For further details of the relevant fees, click here.

Request for a review

A review application must:

  • Set out the grounds on which the review is sought including any additional background information about the claims
  • Include additional evidence to support your claims. You do not need to re-submit the documents provided in your previous application.

Please note that it is your responsibility to provide us with a decision-ready application at the time of making the request. VETASSESS is under no obligation to seek further information from you at any time and can make a decision based on the evidence provided.

To ask for a review, access the ‘Completed Cases’ section of your online application portal and submit the review application. This process also allows you to provide us with any new additional qualifications and/or employment along with the documented evidence to support your review application. You must submit your review application within 90 days from the issue date of the original assessment decision.

If you decide to apply outside of
 the 90-day time limit period, you will need to submit a new application and pay the full fees. This new application will still undergo the review process and documents submitted as part of this application will be assessed together with all previously submitted evidence.

Please note that the Priority Processing service is not available for review applications. The usual processing time frame for a review application is 11 to 12 weeks. 

Appeals

If you believe the review decision is incorrect, you may apply for an appeal of the decision. No additional information will be considered at appeal stage. The appeal decision is final and there is no opportunity to re-appeal. If your appeal is upheld you will be refunded the full Appeal fee.

Ask for an appeal by completing the SRG04 Appeal Request form and emailing it to us at migrate@vetassess.com.au along with the correct fee payment.

You must submit your appeal application within 28 days of the review outcome decision.

Change of occupation

You have 10 business days from the processing of payment fees for your newly submitted application to request for a change of occupation without incurring additional fee. Change of occupation request received after these 10 days incurs a fee. For further details of the relevant fees, click here.

For further details contact our administration team at migrate@vetassess.com.au. For payment details click here. It is an applicant’s responsibility to ensure that the selected occupation is available for the intended visa category. If you wish to supply new documentation to support the change of occupation request, you must do so at the time of making the request.

If you have an unsuccessful skills assessment outcome and wish to nominate another occupation, you must notify us within 90 days from the date of the assessment decision. Otherwise, you will need to submit a new application and pay the new application fee.

To ask for a change of occupation:

  • Access the ‘Completed Cases’ section of your online application portal and submit the change of occupation online
  • This option is not available for Priority Processing

You can create further employment and qualifications to support your online change of occupation application. You will also be able to add further documents to support your application. Please note that you will not be able to make any changes to the original application.

Reissues

We can reissue a duplicate copy of your results if required. We'll supply you with a reprint of your assessment with the current date and the date the assessment was originally issued.

You may request a reissue of your result if you require a duplicate copy of your Skills Assessment or Points Test Advice outcome letter. Complete and sign the SRG03 Reissue Request form (114KB pdf), quoting your file reference number, latest contact details and email it to us at migrate@vetassess.com.au. Please note that a reissue fee applies; see the Fees and Payment page for details.

Files of cases over three months old will have to be retrieved from our archive. Please allow four to six weeks for this request to be processed.

Feedback

The team at VETASSESS will gladly receive and respond to all feedback from customers in a professional, timely and respectful manner.  In line with our quality principles, we encourage a culture of continuous improvement and subsequently recognise feedback as vital to the growth of our business. We aim to respond to all feedback within ten business days. There are times however, when feedback provided to us requires extended research. If needed, we will contact you to advise of the extended timeframe. Please refer to our customer feedback page.

FAQ


The appeal decision is final. Applicants are not eligible to apply for skills assessment against the same occupation with the same qualification and employment claims once they have received an appeal outcome. 

The appeal decision is final. Applicants are not eligible to apply for skills assessment against the same occupation with the same qualification and employment claims once they have received an appeal outcome.