You can ask for a review or an appeal of a VETASSESS skills assessment outcome, and you can apply to have your skills assessed against another occupation.
This page details your options.
If you disagree with your unsuccessful skills assessment outcome, you can ask for a review of the decision here.
Request for a review
A review application must:
- Set out the grounds on which the review is sought, including any additional background information about the claims
- Include additional evidence to support your claims. You do not need to re-submit the documents provided in your original application.
Please note that it is your responsibility to provide us with a decision-ready application at the time of making your request. VETASSESS is under no obligation to seek further information from you at any time and can make a decision based on the evidence provided.
To ask for a review, go to the ‘Completed Cases’ section of your online application portal and submit your application. This process also allows you to provide us with any new additional qualifications and/or employment along with the documented evidence to support your application. You must submit your review application within 90 days from the issue date of the original assessment decision.
If you decide to apply for a review outside of the 90-day time limit period, you will need to pay the full fee. If you decide to submit a new application under the same occupation, this new application will still undergo the review process. Documents submitted as part of this application will be assessed together with all the evidence you have submitted previously.
When making an application for reassessment, you will need to support your claims. We cannot proceed with a review application that does not include any new evidence, so you should consider what evidence is available to support your reassessment application. This evidence can include documents, declarations and other records. We will refund your application fee (less an administration charge) if we decide that your application is invalid because it has already been through a skills assessment process, and there is no new evidence supplied.
Please note that our Priority Processing service is not available for review applications. The usual processing time frame for a review application is currently 14 weeks.
If you believe the review decision is incorrect, you may appeal the decision. No additional information will be considered at the appeal stage. The appeal decision is final and there is no opportunity to re-appeal. We will refund the skills assessment application fee you paid (less an administration fee)if we decide that the application is invalid on the grounds that the application has already been through the review and appeal process, and there is no new evidence supplied.
There are fees to appeal a decision, but if your appeal is upheld, you will be refunded the full appeal fee.
You can apply for an appeal by completing the SRG04 Appeal Request form and emailing it to us at email@example.com along with the correct fee payment.
You must submit your appeal application within 90 days of the review outcome decision.
Change of occupation
You may apply for a reassessment with a change of occupation.
If you submit an application for a reassessment and then decide you would like to change your nominated occupation, you have 10 days from the time your application payment fee is processed to request the change without incurring an additional fee.
After 10 days, you can still request a change of occupation, but you will have to pay a fee.
You can find further details of the relevant fees and how to make payments, clickhere
For further details, contact our administration team at firstname.lastname@example.org.
It is your responsibility to ensure that your selected occupation is available for the intended visa category. If you wish to supply new documentation to support your change of occupation request, you must do so at the time of making the request.
If you have an unsuccessful skills assessment outcome and wish to nominate another occupation, you must notify us within 90 days from the date of the assessment decision. Otherwise, you will need to submit a new application and pay the new application fee.
To ask for a change of occupation:
- Access the ‘Completed Cases’ section of your online application portal and submit the change of occupation online.
Priority processing for reassessment with a change of occupation
You can also fast track your change of occupation application by selecting the Priority Processing option and have it completed within 10 business days.
You can submit further employment details and qualifications to support your online change of occupation application. You will also be able to add further documents to support your application. Please note that you will not be able to make any changes to your original application.
To use this option:
- Log in to your existing portal
- Select your completed application for which to undergo the reassessment
- Choose “change of occupation” before proceeding to payment
- Make sure you tick the Priority Processing option.
If you apply for a Change of Occupation outside of the 90-day timeframe from the initial unsuccessful application outcome and provide new evidence, you will need to pay the full fees.
We can reissue a duplicate copy of your results. We will supply you with a reprint of your assessment with the current date and the date the assessment was originally issued.
You may request a reissue of your result if you require a duplicate copy of your Skills Assessment or Points Test Advice outcome letter.
Complete and sign theSRG03 Reissue Request form (114KB pdf), quoting your file reference number, latest contact details and email it to us at email@example.com.
Please note that a reissue fee applies; see the Fees and Payment page for details.
Files of cases over three months old will have to be retrieved from our archive. Please allow four to six weeks for this request to be processed.
The team at VETASSESS will gladly receive and respond to all feedback from customers in a professional, timely and respectful manner. In line with our quality principles, we encourage a culture of continuous improvement and subsequently recognise feedback as vital to the growth of our business. We aim to respond to all feedback within ten business days. There are times, however, when feedback provided to us requires extended research. If needed, we will contact you to advise of the extended timeframe.
Please refer to our customer feedback page
The appeal decision is final. Applicants are not eligible to apply for skills assessment against the same occupation with the same qualification and employment claims once they have received an appeal outcome.
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