Reassessments, Reviews, Appeals, Reissues & Feedback

If you disagree with your unsuccessful skills assessment outcome, you can ask for a review of the decision.

You may consider:

• Setting out the grounds on which the review is sought, including any additional background information about the claims
• Including additional evidence to support your claims. You do not need to re-submit the documents provided in your original application.

Please note that it is your responsibility to provide us with a decision-ready application at the time of making your request. We are under no obligation to seek further information from you at any time and can make a decision based on the evidence provided.

To ask for a review, go to the ‘Completed Cases’ section of your online application portal and submit your application. This process also allows you to provide us with any new additional qualifications and/or employment along with the documented evidence to support your application. You must submit your review application within 90 days from the issue date of the original assessment decision. The review assessment will be conducted by a different team of assessors who were not involved in your initial application. 

When you apply for a review, you may include any new evidence to support your application. This may include additional information, documents, declarations and other records. We may refund the review fee if no new information or evidence is considered during the review process.

Please note that our Priority Processing service is not available for review applications. The current processing timeframe for review applications is available here.

If you believe the review decision is incorrect, you may appeal the decision. You may provide us with any new additional qualifications and/or employment along with the documented evidence to support your application. The appeal decision is final and there is no opportunity to re-appeal. 

VETASSESS may seek advice from an independent industry expert to reach the outcome for the appeal application. Appeal applications are normally processed in 12 weeks. You will be provided a written outcome of the appeal decision that includes the reasons for an unfavourable decision, if applicable. 

When you lodge an appeal, you may submit new evidence to support your application. This may include additional information, documents, declarations and other records. We may refund the appeal fee if no new information or evidence is considered during the appeal process. 

You can apply for an appeal by completing the SRG04 Appeal Request form and emailing it to us at migrate@vetassess.com.au along with the correct fee payment.

You must submit your appeal application within 90 days of the review outcome decision.

You may apply for a reassessment within 12 months of the date of your original assessment decision.

If your original outcome was Suitable:

• You may nominate the same occupation or a different occupation for your reassessment within the 12-month period.

If your original outcome was Not Suitable:

• For the same occupation, you may request a Review within 90 calendar days of the original decision.
• After this 90-day period, and up to 12 months from the original decision, you may lodge a Reassessment for the same occupation.
• You may lodge a Reassessment for a different occupation at any time within the 12-month period.

You can include additional employment details and qualifications to support your application, but you will not be able to make any changes to your original application. 

To ask for a reassessment, go to the ‘Completed Cases’ section of your online application portal and submit your application.

If you meet the Priority Processing eligibility criteria, you may request faster processing and have your reassessment completed within 10 business days. Returning applicants are not eligible for Priority Processing if they received a not suitable outcome for a previous full skills assessment for the same occupation.

We can reissue a digital copy of your assessment outcome letter if you completed your Skills Assessment or Points Test Advice application within the last 7 years. We will issue you a digital copy of your assessment outcome letter with the current date and the date the assessment was originally issued. This process can take up to 5 business days.
Complete and sign the Reissue Request form, quoting your file reference number, latest contact details and email it to us at migrate@vetassess.com.au. Please note that a reissue fee applies; see the Fees and Payment page for details.

If a reassessment application (review or change of occupation) is overturned to a positive outcome, the calculation of the Qualifying Period and length of employment for skills assessment / points test advice will be based on the lodgement date of the initial application. For more information on calculating the qualifying period please refer to the nominate and occupation page.