Reassessments, Reviews, Appeals, Reissues & Feedback

If you disagree with your unsuccessful skills assessment outcome, you can ask for a review of the decision.

You may consider:

• Setting out the grounds on which the review is sought, including any additional background information about the claims
• Including additional evidence to support your claims. You do not need to re-submit the documents provided in your original application.

Please note that it is your responsibility to provide us with a decision-ready application at the time of making your request. We are under no obligation to seek further information from you at any time and can make a decision based on the evidence provided.

To request a review, log in to your online application portal and go to the Completed Cases section to submit your review application.

Your review request must be lodged within 90 days of the issue date of the original assessment decision.

The review will be conducted by a different team of assessors who were not involved in your initial application, ensuring an independent review of your case.

When you apply for a review, you may submit new evidence to support your application. This can include additional qualifications, employment information, supporting documents, declarations, or other relevant records.

In some circumstances, the review fee may be refunded on a case‑by‑case basis where both of the following apply:

• The original skills assessment outcome is overturned and a ‘Suitable’ outcome is issued at the review stage; and
• No new information or evidence is considered during the review process, including any information obtained by VETASSESS through interviews, telephone or email reference checks, or any other means

Please note that our Priority Processing service is not available for review applications. The current processing timeframe for review applications is available here.

If you believe the review decision is incorrect, you may lodge an appeal. When submitting an appeal, you may provide new evidence to support your application. This can include additional qualifications, employment information, supporting documents, declarations, or other relevant records. The appeal outcome is final, and there is no opportunity to re‑appeal.

Appeal process and outcome

VETASSESS may seek advice from an independent industry expert as part of the appeal process. Appeal applications are normally processed within 12 weeks. You will be provided with a written outcome of the appeal decision, including the reasons for an unfavourable decision, where applicable. 

In some circumstances, the appeal fee may be refunded on a case‑by‑case basis where both of the following apply:

• The skills assessment outcome is overturned and a ‘Suitable’ outcome is issued at the appeal stage; and
• No new information or evidence is considered during the appeal process, including any information obtained by VETASSESS through interviews, telephone or email reference checks, or any other means.

How to lodge an appeal

To apply for an appeal, complete the SRG04 Appeal Request form and email it to migrate@vetassess.com.au, together with the correct fee payment.

Your appeal application must be submitted within 90 days of the review outcome decision.

You may apply for a reassessment within 12 months of the date of your original assessment decision.

If your original outcome was Suitable:

• You may nominate a different occupation for your reassessment within the 12-month period. 

If your original outcome was Not Suitable:

• For the same occupation, you may request a Review within 90 calendar days of the original decision.
• After this 90-day period, and up to 12 months from the original decision, you may lodge a Reassessment for the same occupation.
• You may lodge a Reassessment for a different occupation at any time within the 12-month period.

You can include additional employment details and qualifications to support your application, but you will not be able to make any changes to your original application. 

To ask for a reassessment, go to the ‘Completed Cases’ section of your online application portal and submit your application.

If you meet the Priority Processing eligibility criteria, you may request faster processing and have your reassessment completed within 10 business days. Returning applicants are not eligible for Priority Processing if they received a not suitable outcome for a previous full skills assessment for the same occupation.

We can reissue a digital copy of your assessment outcome letter if you completed your Skills Assessment or Points Test Advice application within the last 7 years. We will issue you a digital copy of your assessment outcome letter with the current date and the date the assessment was originally issued. This process can take up to 5 business days.
Complete and sign the Reissue Request form, quoting your file reference number, latest contact details and email it to us at migrate@vetassess.com.au. Please note that a reissue fee applies; see the Fees and Payment page for details.

If a reassessment application (review or change of occupation) is overturned to a suitable outcome, the calculation of the Qualifying Period and length of employment for skills assessment / points test advice will be based on the lodgement date of the initial application. For more information on calculating the qualifying period please refer to the nominate an occupation page.