Hospitality, Retail and Service Managers organise and control the operations of establishments which provide hospitality, retail and other services. This occupation group covers Hospitality, Retail and Service Managers not elsewhere classified.
Occupation description
Hospitality, Retail and Service Managers organise and control the operations of establishments which provide hospitality, retail and other services. This occupation group covers Hospitality, Retail and Service Managers not elsewhere classified.
Occupations considered suitable under this ANZSCO code:
- Abattoir Manager
- Brothel Keeper
- Laundromat Operator
- Marina Manager
- Taxi Proprietor
Occupations not considered under this ANZSCO code:
- Accommodation and Hospitality Manager (ANZSCO Minor Group 141)
- Retail Manager (ANZSCO Minor Group 142)
- Amusement, Fitness and Sports Centre Manager
- Conference and Event Organiser
- Customer Service Manager
- Transport Services Manager
These occupations are classified elsewhere in ANZSCO or are not at the required skill level.
Hospitality, Retail and Service Managers nec is a VETASSESS Group C occupation
This occupation requires a qualification assessed as comparable to the educational level of an Australian Qualifications Framework (AQF) Diploma or higher.
Applicants must have fulfilled at least one of the following four criteria (1–4):
Description of Pathways
The information below describes the available pathways for a Skills Assessment under Group C. Please note that in order to achieve a successful Skills Assessment Outcome, a suitable assessment for both qualifications and employment is required.
Pathway 1
This pathway requires a qualification assessed as comparable to the education level of an Australian Qualifications Framework (AQF) Diploma or higher and in a field highly relevant to the nominated occupation.
Diploma or higher includes AQF Advanced Diploma, Associate Degree, Bachelor Degree, Graduate Diploma, Master Degree or Doctoral Degree.
In addition, it is essential for applicants to meet the following employment criteria:
- at least one year of post-qualification employment at an appropriate skill level, undertaken in the last five years,
- working 20 hours or more per week, and
- highly relevant to the nominated occupation.
Pathway 2
This pathway requires a qualification assessed as comparable to the education level of an Australian Qualifications Framework (AQF) Diploma or higher and in a field not highly relevant to the nominated occupation.
Diploma or higher includes AQF Advanced Diploma, Associate Degree, Bachelor Degree, Graduate Diploma, Master Degree or Doctoral Degree.
An additional qualification in a highly relevant field of study at a minimum AQF Certificate IV level is required. Additional qualifications in a highly relevant field of study include those comparable to the AQF Certificate IV.
In addition, it is essential for applicants to meet the following employment criteria:
- at least one year of post-qualification employment at an appropriate skill level, undertaken in the last five years,
- working 20 hours or more per week, and
- highly relevant to the nominated occupation.
Pathway 3
This pathway requires a qualification assessed as comparable to the education level of an Australian Qualifications Framework (AQF) Diploma or higher and in a field not highly relevant to the nominated occupation.
Diploma or higher includes AQF Advanced Diploma, Associate Degree, Bachelor Degree, Graduate Diploma, Master Degree or Doctoral Degree.
In addition, it is essential for applicants to meet the following employment criteria:
- at least two years of post-qualification employment at an appropriate skill level, undertaken in the last five years,
- working 20 hours or more per week, and
- highly relevant to the nominated occupation.
Pathway 4
This pathway requires a qualification assessed as comparable to the education level of an Australian Qualifications Framework (AQF) Diploma or higher with or without a highly relevant major field of study to the nominated occupation.
Diploma or higher includes AQF Advanced Diploma, Associate Degree, Bachelor Degree, Graduate Diploma, Master Degree or Doctoral Degree.
In addition, it is essential for applicants to meet the following employment criteria:
- at least four years of employment at an appropriate skill level that includes at least one year of highly relevant employment within the last five years before applying,
- working 20 hours or more per week, and
- highly relevant to the nominated occupation.
Qualification and Employment Criteria
Employment
Highly relevant tasks include, but are not limited to:
- Planning and organising the range and mix of products, stock levels and service standards.
- Promoting and selling goods and services.
- Observing liquor, gaming, health and other laws and regulations.
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
- Controlling the selection, training and supervision of staff.
- Ensuring compliance with occupational health and safety regulations.
Employment information
This occupation covers management roles in the hospitality, retail and service industry that are not elsewhere covered in ANZSCO and can involve a wide range of acceptable settings.
As this is a managerial role, applicants need to demonstrate oversight, control and organisation of their hospitality, retail or service establishment. This involves appropriate levels of staff management and financial responsibilities.
Supporting material for assessment
Applicants nominating this managerial occupation must submit an organisational chart. An organisational chart should include:
- The company letterhead,
- Your job position,
- The job position of your superiors and subordinates, as well as,
- All positions reporting to your immediate supervisor and to your direct subordinates.
If you are unable to obtain an organisational chart from your employer, please provide a statutory declaration outlining the required information and the reasons why this information cannot be provided.
You should also provide a cover letter that justifies the rationale for choosing an ‘nec’ category.
Not Elsewhere Classified (nec)
Some occupations assessed by VETASSESS are listed as ‘nec’ which means ‘not elsewhere classified’. If you are nominating one of these occupations, you must ensure that your qualifications and employment are highly relevant to one of the occupation titles given in the ANZSCO description for the particular occupation. Other specific occupation titles which cannot be found elsewhere in ANZSCO will be considered on a case-by-case basis as long as they are relevant to the ‘nec’ codes. In order to be assessed against an ‘nec’ code, your occupation would generally be described as nonclassified, yet specialised or related to its ANZSCO Unit Group description.
Your employment in these nominated occupations should not better match another ANZSCO code (whether assessed by VETASSESS or not). When considering whether to nominate an ‘nec’ occupation, you should consider the sub major group description and determine whether your skills best fit this category.
VETASSESS conducts a case-by-case assessment to determine whether the employment can be considered highly relevant to the classification. If your employment is highly relevant to another ANZSCO occupation, that period of employment cannot be assessed suitably against an ‘nec’ classification, regardless of whether the occupation is available for migration purposes or not. You should provide a cover letter that justifies the rationale for choosing an ‘nec’ category.
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