Liaison Officers establish and facilitate communication between different community groups, organizations and governments.
Occupation description
Liaison Officers establish and facilitate communication between different community groups, organizations and governments.
Occupations considered suitable under this ANZSCO code:
- Aboriginal Liaison Officer
- Business Liaison Officer
- Community Liaison Officer
- Disability Liaison Officer
- Maori Liaison Adviser
- Police Liaison Officer
Occupations not considered suitable under this ANZSCO code:
- Migration Agent/Immigration Consultant
- Information and Organisation Professionals nec
- Customer Service Manager
- Sales and Marketing/Business Development/ Advertising/Public Relations Manager
- Public Relations Professional
- Welfare Support Workers (Community Worker, Disabilities Services Officer, Family Support Worker, Parole or Probation Officer, Residential Care Officer, Youth Worker)
- Welfare, Recreation and Community Arts Workers (Community Arts Worker, Recreation Officer / Recreation Coordinator, Welfare Worker)
- Social Worker
These occupations are classified elsewhere in ANZSCO or are not at the required skill level.
Liaison Officer is a VETASSESS Group B occupation
This occupation requires a qualification assessed as comparable to the educational level of an Australian Qualifications Framework (AQF) Bachelor degree or higher.
Applicants can fulfil the assessment criteria for this occupation in four different ways.
*If employment is prior to the completion of the qualification at the required level, an applicant must have at least one year of highly relevant employment at an appropriate skill level within the last five years. The remaining five years of pre-qualifying period may be within the last ten years.
A positive assessment of both qualification level and employment duration is required for a positive Skills Assessment outcome.
* Additional qualifications in a highly relevant field of study include those comparable to the following levels:
- AQF Diploma
- AQF Advanced Diploma
- AQF Associate Degree or
- AQF Graduate Diploma
*** Bachelor degree or higher degree includes: AQF Master Degree or AQF Doctoral Degree
** Highly relevant paid employment duration (20 hours or more per week)
1–3
minimum years of employment highly relevant to the nominated occupation, completed at an appropriate skill level in the five years before the date of application for a Skills Assessment.
4
minimum 6 years of relevant employment required – five years of relevant employment (can be outside the last 5-year period) in addition to at least one year of highly relevant employment within the last five years before applying.
Qualification and Employment Criteria
Employment
Highly relevant tasks include, but are not limited to:
- Establishing and facilitating communication between different community groups, organizations and governments;
- Helping to solve issues and negotiate agreements between parties;
- Advising and educating parties about the other organization or issue;
- Advising on potential issues and suggesting solutions;
- Building a solid foundation of trust and respect, improving understanding, and building a strategic link between communities and authorities;
- Providing advice on cultural issues;
- Providing leadership for special events aimed at promoting awareness and strengthening relations;
- Researching and preparing reports, briefing notes, memoranda, correspondence and other documents to help facilitate communication;
- Maintaining confidential files and documents;
- Attending meetings and maintaining records.
Employment information
Liaison Officers generally require excellent communication and negotiation skills.
The role of a Liaison Officer has a purpose beyond establishing and facilitating communication. They represent the employer by interacting directly with other organisations, community groups and individual members of the community by two-way communication to facilitate mutual understanding and/or negotiate agreement in order to achieve some action or purpose of the employer organisation.
The Liaison Officer has both an external role (reaching out and relating to others) and an internal role (relating to and reporting back to different sections of the employer organisation).
Whilst the description for this occupation focuses on community roles and governmental areas, VETASSESS would not necessarily require that this role be restricted to those areas. This role could be performed in a range of workplace settings, including the private sector.
A business liaison role is primarily to interact with other organisations to service the business interests of the organisation with the aim to foster the long-term success of the business. This differs from a Business Development role that has the primary purpose of coordinating sales and marketing activities.
A Customer Service role that is only required to provide support and advice to the business’ customers would not be considered as highly relevant to Business Liaison Officer or at the required skill level.
A liaison officer in the community and welfare sector may work directly with individuals to determine their concerns or needs and take action to facilitate service delivery to them on one hand and provide feedback to the employer organisation about how its services and service delivery might be improved on the other.
Supporting Material for Assessment
When applying for a Skills Assessment, please ensure you submit sufficient evidence supporting proof of identity, qualification and employment claims. A full list of the documents required can be found on the VETASSESS website under Eligibility Criteria.
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How to apply
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