Feedback and complaints

VETASSESS is a recognised quality organisation with a focus on continual improvement. We value your feedback.

Your feedback may be a compliment, suggestion for improvement or a complaint. Please complete the online form below, clearly stating what your feedback is about, so that we can direct it to the appropriate service area.

Our policy is to resolve all complaints within 10 working days. If this is not possible, we will contact you regarding our progress.

Please refer to our Customer Complaints And Feedback Policy and Customer feedback process (182KB pdf).

Appeals and reassessments

If you wish to request an appeal, review or reassessment of your assessment, please refer to the specific assessment services on our website and follow the prompts.

Lodging your feedback or complaint

To submit your feedback or complaint please complete the below online form. If you have any further enquiries please email us on or alternatively contact us on +613 9655 4801.

Max. 200 words
Change the CAPTCHA codeSpeak the CAPTCHA code