Feedback and complaints

VETASSESS is a recognised quality organisation with a focus on continual improvement. We value your feedback.

Your feedback may be a compliment, suggestion for improvement or a complaint. Please complete the online form below, clearly stating what your feedback is about, so that we can direct it to the appropriate service area.

Our policy is to resolve all complaints within 10 working days. If this is not possible, we will contact you regarding our progress.

Please refer to our Customer Complaints And Feedback Policy and Customer feedback process (182KB pdf).

Appeals and reassessments

If you wish to request an appeal, review or reassessment of your assessment, please refer to the specific assessment services on our website and follow the prompts.

Lodge your feedback now

Please complete our online form below. Please note: If you wish to make an enquiry relating to Skills Assessment for Migration, contact us at

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