Reassessments, Reviews, Reissues & Feedback

If your Trade Skills Assessment outcome is unsuccessful, there are two options available to you:

1. Undertake a Reassessment

If you apply for a reassessment of the technical interview or practical assessment, you will only be reassessed on the units of competency where you received a NYC (Not Yet Competent) in your Statement of Results. Before undertaking a reassessment, you are advised to increase your skills and knowledge in these units. You can do this through formal training and/or gaining practical experience.

You must apply for reassessment within 12 months of receiving an unsuccessful outcome. After this period, you will have to submit a new application in full.

If you wish to apply for a reassessment, submit a Request for Reassessment:

The fee for a Reassessment is payable directly to Trades Recognition Australia.

2. Request a Review (Appeal) of the assessment decision

If you do not agree with the assessment decision and want your assessment decision reviewed, you can submit a FM-SRT-37 Request for Review .

If you choose this option, a VETASSESS assessor who did not participate in your original assessment will review the evidence you submitted with the original application plus any additional evidence provided with the review application and confirm if the correct assessment outcome was made. If required, the assessment decision will also be reviewed by an independent (non-VETASSESS) expert.

You must request a Review within 7 business days of receiving an unsuccessful assessment outcome. Fees for Reviews are payable directly to Trades Recognition Australia. You will only be eligible for a refund of the review fee when an assessment outcome is overturned based solely on the evidence provided in the original application.

Reissues

To request a reissue of your assessment outcome documents complete, sign and submit a FM-SRT-34 Reissue of Documents form.

Upon receipt of your Reissue of Documents form, we will supply you with a reprint of your assessment documents. The reprint shows the date the document was originally issued, and the date on which it was reprinted.

Please allow four to six weeks for your request to be processed.

Please Note: A Reissue is not a renewal of your assessment outcome. If your assessment outcome letter has expired, please contact Trades Recognition Australia (TRA) for advice.

Feedback

The team at VETASSESS will gladly receive and respond to all feedback from customers in a professional, timely and respectful manner. In line with our quality principles, we encourage a culture of continuous improvement and subsequently recognise feedback as vital to the growth of our business. We aim to respond to all feedback within ten business days. There are times however, when feedback provided to us requires extended research. If needed, we will contact you to advise of the extended timeframe. To submit your feedback, please visit this link:

https://www.vetassess.com.au/home/feedback